This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use our website, and informs you of your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal privacy law applicable in Ontario, Canada.

This website is intended primarily for the Canadian market and is governed by the laws of the Province of Ontario and applicable federal laws of Canada.

We collect and use your personal information only with your explicit consent, as required by PIPEDA. By using our Service, you consent to the collection and use of your information in accordance with this Policy.

 

In compliance with PIPEDA, JOEL Theatrical Rigging Contractors (1980) Ltd. has designated a Privacy Officer responsible for the protection of personal information. For any questions or requests regarding your personal information, you may reach them at:

• Via our contact form
• 1-905-890-8802
• 7151 Edwards Blvd, Mississauga, Ontario, Canada, L5S 1Z2

 

• The Company refers to JOEL Theatrical Rigging Contractors (1980) Ltd., 7151 Edwards Blvd, Mississauga, Ontario, Canada, L5S 1Z2.
• Personal Information means any information about an identifiable individual, as defined by PIPEDA.
• Cookies are small files placed on your device when you browse our site, which record certain preferences and activities.
• The Service refers to our website accessible at https://www.joeltheatrical.com/.
• You means any individual who accesses or uses our website.

 

Information You Provide Directly

When you contact us through our contact form, we collect only the information necessary to process your request:

• First and last name
• Email address
• Phone number (optional)
• Message or inquiry

Information Collected Automatically

When you visit our site, certain technical data is collected automatically, including: IP address, browser type, pages visited, time spent on pages, and diagnostic data. This data is used solely for statistical purposes and to improve our service.

 

In accordance with PIPEDA, we collect your personal information only with your knowledge and consent, and only for the following purposes:

• Responding to your inquiries: Processing and responding to questions submitted through our contact form.
• Service improvement: Analyzing website usage to improve content and performance (via Google Analytics, with your prior consent).
• Commercial communications: Sending you relevant information about our products and services, only if you have explicitly consented.

You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

 

In accordance with PIPEDA, we inform you about the use of cookies and request your consent before activating them (except for cookies strictly necessary for the site to function).

• Essential Cookies
  Type: Session
  Purpose: Necessary for the site to function. These do not require your consent.
• Preference Cookies
  Type: Persistent
  Purpose: Remember your choices, including your cookie decision and language preference.
• Analytics Cookies (Google Analytics)
  Type: Persistent — Third-Party
  Purpose: Measure site traffic and usage for statistical purposes. Activated only if you have accepted cookies. You may refuse these cookies without affecting the site's functionality.

You may change your cookie preferences at any time via the consent banner on our site, or by configuring your browser to block or delete cookies.

 

We use Google Analytics, a web analytics service provided by Google LLC, to measure traffic and usage of our site. Google Analytics is activated only if you have accepted analytics cookies via our consent banner.

Google Analytics collects data such as pages visited, session duration, and device data. This data is transmitted to and stored on Google servers, which may be located outside Canada. We have enabled IP address anonymization to minimize visitor identification.

You may disable Google Analytics at any time by rejecting analytics cookies, or by installing the Google Analytics opt-out browser add-on. For more information on Google's privacy practices: https://policies.google.com/privacy.

 

In accordance with PIPEDA, we retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law. Once those purposes are fulfilled, your information is securely destroyed or anonymized.

 

We do not sell or rent your personal information to third parties. We may disclose it only in the following situations:

• Service Providers: Third parties who help us operate our site (e.g. Google Analytics), bound by confidentiality obligations consistent with PIPEDA.
• Affiliates: JOEL Theatrical Rigging Contractors (1980) Ltd. is a fully owned subsidiary of SHOW Scène Design & Technologie inc. of Montréal, Quebec, Canada. Your personal information may be shared between these affiliated companies in the context of our joint operations. Any such transfer between provinces is carried out in accordance with PIPEDA.
• Legal obligations: If required by law or in response to a valid request from a competent public authority.
• Business transactions: In the event of a merger, acquisition or asset sale, your information may be transferred. We will notify you before any such transfer takes place.

 

PIPEDA grants you the following rights with respect to your personal information:

• Right of Access: You may request to review the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right to Withdraw Consent: You may withdraw your consent at any time, without cost or penalty.
• Right to File a Complaint: If you believe your rights have not been respected, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

To exercise any of these rights, contact our Privacy Officer at the coordinates listed above. We will respond to your request within 30 days of receipt.

 

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

 

Our site is not directed at minors. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us so we can delete it.

 

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

 

If you have any questions about our Privacy Policy and/or our Terms & Conditions, please contact us:

• Via our contact form
• 1-905-890-8802

 

Last updated: March 26th, 2026